Privacy Policy

Last updated: August 11, 2026

Godox Admin Pty Ltd, trading as Questionable Outdoors (“Questionable Outdoors,” “we,” “us” or “our”), operates this website and online store. We use Shopify to provide our storefront and Printify and its print providers to manufacture and fulfill products.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, place an order, contact us or otherwise use our products and services (collectively, the “Services”).

By using the Services, you acknowledge that you have read this Privacy Policy. If this Privacy Policy conflicts with our Terms of Service regarding the collection, use or disclosure of personal information, this Privacy Policy will apply.

1. Personal Information We Collect

“Personal information” means information that identifies, relates to or can reasonably be linked with you. It does not include information that has been anonymized or de-identified so that it can no longer reasonably identify you.

Depending on how you interact with us, we may collect the following categories of personal information:

• Contact information: Your name, email address, telephone number, billing address and shipping address.

• Order information: Products ordered, selected sizes and colors, order history, transaction details, returns, replacements, refunds and cancellations.

• Payment information: Payment method, billing details, payment status and transaction confirmation. Complete payment-card numbers are generally collected and processed securely by Shopify and its payment providers rather than stored directly by Questionable Outdoors.

• Account information: Username, password, saved addresses, preferences and account settings if you create an account.

• Customer-service information: Messages, photographs and other information you provide when requesting assistance, reporting a damaged product or contacting us.

• Device and technical information: IP address, browser type, device type, operating system, network information, cookie identifiers and similar online identifiers.

• Website activity: Pages viewed, products viewed, searches, items added to your cart and interactions with our website, advertisements and emails.

• Marketing preferences: Your choices regarding promotional emails, cookies, targeted advertising and similar communications.

We do not intentionally collect sensitive personal information for the purpose of determining or inferring characteristics about you.

2. How We Collect Personal Information

We may collect personal information:

• Directly from you, including when you place an order, create an account, join our mailing list, submit a review or contact customer support.

• Automatically, through cookies, pixels and similar technologies when you visit or interact with our website.

• From service providers, including Shopify, payment processors, Printify, print providers, shipping carriers, analytics services and customer-support systems.

• From advertising and marketing partners, where permitted by law and subject to your privacy choices.

• From other parties, when you authorize them to provide information to us.

3. How We Use Personal Information

We may use personal information to:

• Process payments and fulfill, ship and deliver orders.

• Provide order confirmations, shipping notices and customer support.

• Process replacements, refunds and other order-related requests.

• Create and manage customer accounts.

• Detect, investigate and prevent fraud, misuse, security incidents or illegal activity.

• Operate, maintain, personalize and improve our website and Services.

• Understand how customers interact with our store and products.

• Send marketing communications where you have consented or where otherwise permitted by law.

• Display and measure advertising, including advertising based on your activity on our website where permitted.

• Maintain business and tax records.

• Enforce our terms, policies and agreements.

• Comply with legal obligations, lawful requests and applicable regulatory requirements.

• Establish, exercise or defend legal claims.

We will only use personal information where we have a valid legal basis to do so, where applicable. These bases may include fulfilling our contract with you, complying with legal obligations, pursuing legitimate business interests and obtaining your consent.

4. Cookies and Similar Technologies

We and our service providers may use cookies, pixels and similar technologies to:

• Keep the website functioning properly.

• Remember your cart and preferences.

• Maintain account and checkout security.

• Measure website performance and customer activity.

• Improve our Services.

• Support marketing and targeted advertising where permitted.

You can manage certain cookie preferences through our website’s cookie or privacy settings and through your browser controls. Blocking some cookies may affect the operation of the website.

Where required by law, we will request consent before using non-essential cookies. We also recognize legally required browser-based opt-out signals, such as Global Privacy Control, where applicable.

5. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients when reasonably necessary:

• Shopify, which hosts and powers our online store.

• Printify and its print providers, which manufacture, package and fulfill products.

• Payment processors and financial institutions, which securely process transactions.

• Shipping and logistics providers, which deliver orders and provide tracking information.

• Technology and service providers, including website hosting, cloud storage, fraud prevention, analytics, customer support and email services.

• Advertising and marketing partners, which help us deliver and measure advertising, subject to applicable law and your privacy choices.

• Professional advisers, including accountants, lawyers, insurers and auditors.

• Government agencies, regulators, courts or law-enforcement authorities, where disclosure is required or permitted by law.

• Parties involved in a business transaction, such as a merger, financing, acquisition, restructuring, sale of assets or insolvency proceeding.

• Other parties at your direction or with your consent.

We do not disclose personal information to third parties for their own unrelated purposes without a lawful basis.

6. Targeted Advertising and US Privacy Choices

Some US privacy laws define certain advertising-related disclosures of personal information as “sharing,” “selling” or “targeted advertising,” even when no money is exchanged.

Depending on where you live, you may have the right to opt out of:

• The sale of personal information.

• The sharing of personal information for cross-context behavioral advertising.

• The processing of personal information for targeted advertising.

• Certain profiling activities that produce legal or similarly significant effects.

You may submit an opt-out request through the Privacy Choices link in our website footer or by emailing help@questionableoutdoors.com.

We do not knowingly sell or share the personal information of anyone under 16 years of age.

7. Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information to operate and improve the Services, process transactions, prevent fraud and provide features used by our store.

Information submitted through our store may be transmitted to Shopify and other service providers in countries outside your place of residence.

You can learn more about Shopify’s privacy practices through the Shopify Consumer Privacy Policy. You may also use the Shopify Privacy Portal to submit certain requests relating to information processed by Shopify.

8. Printify and Order Fulfillment

We use Printify and participating print providers to manufacture and fulfill our products. To complete an order, we may provide them with information such as:

• Your name.

• Shipping address.

• Contact details.

• Products and variants ordered.

• Order and delivery information.

Printify and its providers process this information to manufacture, package, ship, track and resolve issues relating to your order. Their handling of personal information is also governed by their applicable privacy notices.

9. Marketing Communications

If you subscribe to marketing communications, we may send you product news, promotions and other updates.

You can unsubscribe from promotional emails at any time by selecting the unsubscribe link contained in the message. Unsubscribing from marketing will not prevent us from sending necessary transactional communications, such as order confirmations, shipping notices or replies to customer-service requests.

We will only send marketing text messages if you have provided any consent required by applicable law. Consent to marketing is not a condition of purchase.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Fulfill orders and provide customer support.

• Maintain business, accounting and tax records.

• Comply with legal obligations.

• Resolve disputes.

• Prevent fraud.

• Enforce our agreements.

Retention periods vary according to the type of information, the reason it was collected and applicable legal requirements. When information is no longer required, we will delete, anonymize or securely dispose of it where reasonably practicable.

11. Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure. Please do not send payment-card details, passwords or other highly sensitive information through unsecured email or customer-service messages.

You are responsible for protecting your account credentials and should contact us promptly if you believe your account has been accessed without authorization.

12. Your Privacy Rights

Depending on where you live and subject to applicable exceptions, you may have the right to:

• Request access to personal information we hold about you.

• Request information about the categories and sources of personal information we collect.

• Request correction of inaccurate personal information.

• Request deletion of personal information.

• Request a portable copy of certain personal information.

• Withdraw consent where processing is based on consent.

• Opt out of targeted advertising or certain disclosures of personal information.

• Restrict or object to certain processing.

• Appeal a decision we make regarding a privacy request.

• Lodge a complaint with an applicable privacy or data-protection authority.

We will not unlawfully discriminate against you for exercising a privacy right.

To submit a request, email help@questionableoutdoors.com with the subject line “Privacy Request.” Please describe your request and provide sufficient information for us to identify the relevant records.

We may need to verify your identity before completing a request. Where permitted, you may use an authorized agent. We may require evidence that the agent is authorized to act for you and may ask you to verify your identity directly.

We will respond within the period required by applicable law.

13. International Data Transfers

Godox Admin Pty Ltd is based in Australia and operates Questionable Outdoors primarily for customers in the United States. Shopify, Printify and other service providers may process information in the United States, Australia, Canada or other countries.

Privacy and data-protection laws in these countries may differ from those in your country. Where required, we and our service providers use recognized safeguards for international transfers, including contractual protections and approved transfer mechanisms.

14. Children’s Privacy

Our Services are intended for a general adult audience and are not directed to children under 13.

We do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to us without appropriate authorization, contact help@questionableoutdoors.com so we can investigate and delete the information where required.

15. Third-Party Websites

Our website may contain links to websites, platforms or services operated by third parties. We do not control and are not responsible for their privacy, security or content.

Please review the privacy notices of third-party services before providing them with personal information.

16. Complaints

If you have a concern about how we handle personal information, please contact us first so we can investigate and respond.

Depending on where you live, you may also have the right to contact your state attorney general, the Office of the Australian Information Commissioner or another applicable privacy or data-protection authority.

17. Changes to This Privacy Policy

We may update this Privacy Policy when our practices, service providers or legal obligations change.

The revised policy will be posted on this website with an updated revision date. Where required by law, we will provide additional notice or request consent before material changes take effect.

18. Contact Us

For questions about this Privacy Policy, complaints about our privacy practices or requests to exercise your privacy rights, contact:

Godox Admin Pty Ltd
Trading as Questionable Outdoors
Email: help@questionableoutdoors.com